The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at

the community college is by

• A. reviewing the production schedule.

• B. asking her college counselor.

• C. reading the employee handbook.

• D. submitting a formal proposal.

As an audience member, which of the following should you do to encourage a speaker during an oral

presentation?

• A. Smile.

• B. Refrain from asking questions.

• C. Keep a straight face to communicate that you are serious.

• D. Quietly discuss the speech with the person sitting next to you.

Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should

• A. give the customer time to talk about himself/herself.

• B. get to the point of her communication quickly.

• C. discuss detailed statistics and information.

• D. take time to develop a relationship with the customer.

Roberto has just finished giving a presentation about global warming. An obviously irritated audience

member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads

results from three scientific reports on its existence. Roberto's response is an example of

• A. a transition.

• B. an effective conclusion.

• C. defending an idea objectively.

• D. expressing a cultural barrier.

An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should

you do if Rhonda is not available to take the call?

• A. Advise the caller to call again in a few minutes.

• B. Ask the caller if s/he would like to leave a message.

• C. Tell the caller that you would be glad to take his/her order.

• D. Put the caller on hold while you track down Rhonda.

What does a group's leader do?

• A. Takes the meeting minutes

• B. Puts the group on a certain course

• C. Makes sure the group members agree

• D. Follows up with everyone

What is a key to effective note-taking?

• A. Creative thinking

• B. Capturing details

• C. Active listening

• D. Using an outline

One computer tool that a businessperson can use to organize online information for a research report is

• A. index cards..

• B. mind-mapping programs.

• C. statistical applications.

• D. online survey services.

Alma is preparing a presentation about her department's budget to make to the company president. She wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should

consider using a

• A. bar graph.

• B. table.

• C. line graph.

• D. pie chart.

The business manager tried to write a promotional letter that was simple, clear, and interesting so that

customers who received it would

• A. need to read it many times.

• B. easily understand it.

• C. find it entertaining.

• D. ask what it really meant.