XPO PST Review

These are our three dedicated clients

• Ikea, Lowes, Peloton

• Lowes, Samsung, Innovel

• Amazon, THD.com, Ikea

• Lowes, THD.com, Ikea

Check all standard operating procedures for specialty clients.

• Cancellation - if not routed - Hard Hold and Create Issue

• Schedule if fully received and ready to schedule

• Verify Email Address

• Cut-off time is 3pm

This is a client that allows customers to pre-select their time window

• Peloton

• Amazon

• Flywheel

• Lowes

This is a document used to provide information of specific insurance coverage.

• Certificate of Employment

• Certificate of Coverage

• Certificate of Endurance

• Certificate of Insurance

For Ikea Client: Customer wanted to cancel their delivery.

• Cancel the delivery by placing it on Hard Hold and creating issue

• Cancel the work order

• Cancel the delivery by placing it on Soft Hold and creating issue

• Advise to call client

What does LMH mean?

• Last Mile Hab

• Last Move Hub

• Lowes Major Hub

• Last Mile Hub

We use _______ to track Amazon's shipping before sending a dock search.

A Lowes customer wants to cancel their order. What should you do?

• Hard Hold and Create Issue

• Contact Hub and Advise Customer to Contact Store

• Contact Dispatch and Advise Customer to Contact Store

• Advise Customer to Contact Store

An Ikea Customer wanted to cancel their delivery

• Advise customer to wait ofr 24-48 hours

• Advise customer to contact store

• Cancel the delivery by sending an email to the hub

• Cancel the work order

We do a _______ transfer when transferring customers over to our other internal departments