CRM-DIBM

The 3 core types of CRM are

• Operational, Anaytical and Cooperation

• Operational, Administrative and Commercial

• Operational, Anayticalaand and Commercial

• Operational, Anaytical and Collaborative

Operational type in CRM includes

Collaborative types of CRM includes

Analytical types of CRM includes

• Data awareness, online analysis

• Data warehousing, data mining and online analysis

• Data awareness, online analysis and data search

• Data awareness, online analysis and data share

Service automation is one component in operational type of CRM includes

• Better control quality standard

• Increase lead time in delivery

• Better data processing

• Task management

Channel management support

• Manage distribution channels, point of sales

• List of recent activities

• Interaction management

• E commerce, feedback and sent resource to customers

Interaction management is in collaborative type of CRM includes support

• Data collection and analysis

• Analyse market trends and sales integration

• Response, feedback, share files, chat lines

• Extract buying behaviour and decision making

Important of CRM?

Support business insights for trends, patterns and base on statistics evidence can be found in analystical types of CRM

• Data warehousing

• Data awareness

• Data mining

• Online analysis process

CRM process in marketing includes

• Sales leads generation and

• Better quality service

• Target market segments

• Team performance