
CALL CENTER NON WEB
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saat guest chat ke no CC diluar jam operasional, maka seharusnya
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Batas minimal waktu pengambilan dari guest order adalah
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika Guest order pukul 17:10, maka paling cepat guest bisa ambil pesanan pick me up pukul:
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang melakukan call back ke guest untuk konfirmasi pesanan pick me up adalah dari store langsung
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Call center melakukan call back untuk pesanan pick me up hanya jika:
semua jawaban benar
Pesanan diatas 500 ribu
Pesanan diambil lebih dari 60 menit dari waktu order
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kapan CC melakukan call back ke store
Jika lebih dari 3 menit tidak ada respon dari store
utk pesanan yg diambil diatas 60 menit
Semua jawaban benar
Guest pesan One Stop CJ (PMU/delivery) by Web
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa saja yg disampaikan saat call back ke guest Pick Me Up
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