Bridge Week Quiz

What item is NOT part of intro and assess?

• Rephrase

• Setting the agenda

• Initial Empathy

• Discovery Questions

Which of the following is NOT a purpose of rephrasing?

• Build trust with your customer

• So they know what steps we're going to take

• Clarify what the issue is

Which of the following is NOT one of the "A's" in AAA?

• Attentive

• Assure

• Acknowledge

• Align

How long is a referral code valid?

• 24 hours

• Eternity

• 30 days

• 10 days

Which of the following is a qualified interaction for a Referral?

• Channel Partner

• Customer displayed frustration at the beginning of the call, but is pleased with the resolution.

• Customer is threatening legal action

When should you offer a referral on a call (select 3 that apply)?

• During your down time

• Right at the start before hearing the issue

• While the customer's panel is rebooting

• At the end of the call

How much commission will you make on your first referral install of the month?

• $75

• $50

• I make $$$ on these things?!?

• $25

What is a common thing you will see if the panel is not communicating through cell?

• Platform connection status is Expired

• All LED's are off

• Panel will be flashing a red LED

• Panel will be connected to WiFi

ALWAYS Consult transfer when contacting AIR

• False

• True

What is the target for Referral Ratio?

• 30%

• 75%

• 10%

• 20%