Implementing continuous feedback

Goal of gathering feedback is

• looking for areas for improvement

• boost ego

• remind your clients about your existence

• give your client chance to complain

Perks of feature toggle are

• easy rollback

• no additional deployment to test functionality

• happy customers

• easy switch on/off of feature

UX stand for ... and is about ...

• Unified experience and it is about having same experience in every part of app

• User extreme and it is about users who are top consumers of our app

• User experience and it's about what is general feeling while interacting with app

• Unattended experience and it is about how users do not need instruction how to use app

Methods of measuring satisfaction are

• Customer Satisfaction Score (CSAT)

• Customer Effort Score (CES)

• Net Promoter Score ® (NPS)

• all of the above

What is difference between logs and metrics

• Logs are events, metrics measurements (values) in point in time

• Metrics are events, logs measurements (values) in point in time

• Different name for same thing

Bad practice of alertings are

• Have alert for everything

• Have same alert rules for every customer

• Not tracking alerts and remediation applied

• All of above

SRE stands for

• Service Reliability Enginering

• Site Reliability Engineering

• Source Responsability Efficiency

• Site Resiliency Effectiveness