An axiom of business that in the long run all costs must be recovered in the price if a firm need to succeed is called

• quality control

• quality cost

• leadership

• none of the above

who developed first control chart in 1924?

• Walter A. Shewart

• W. Edwards Deming

• Joseph M. Juran

• Kaoru Ishikawa

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive

Who needs to be satisfied with the quality of products?

• Rivals
• Suppliers
• Customers

What happens when a business produces faulty goods?

• It increases costs
• It increases costs and damages the reputation of the firm
• It is an example of Total Quality Management

What is customer service?

• The service provided to customers before, during and after purchasing a product
• When a business meets customer needs
• A method of production

Which of the following can lead to a poor quality product?

• Poorly motivated staff

• Outsourcing

• Lack of consistency

• All of the above

checking the acceptability of the manufactured product is

• Inspection

• quality Control

• Quality Assurance

• none of the above

The method of Inspection, in which each and every unit manufactured is inspected to meet the desired specifications.

• 100 % inspection

• sample inspection

• quality assurance

• none of the above