Jeep Way

The purpose of the Jeep Way Process and Soft Skills is to__________

• Provide not just “Best in Class Products”, but “Best in Industry Experience!”

• Ensure quality of the interface through various touchpoints during the sales process

• Achieve excellence with our internally proven product range

• All of the above

How many steps are there in Jeep Way Sales Process?

• 6

• 7

• 8

• 9

Which of the following is a Jeep Way step?

• Customer Contact

• Presenting the vehicle

• Experience

• Closing the contract

The aim of ‘Acquisition’ is to _________

• Create a base for acquiring new customer contacts

• Feed the sales funnel

• Improve sales personnel productivity & revenue

• All of the above

Look immaculate, professional attitude, courtesy, empathy, prompt & proactive approach are Key Success Factors for which step of Jeep Way?

• Acquisition

• Welcome

• Need Analysis

• None of these

Inbound Calls to a dealership must be attended within _____ rings of the telephone

• 3

• 4

• 5

• 6

The person responsible for the ‘Welcome’ stage of Jeep Way is _____

• Front Office (Receptionist)

• Sales Consultant

• General Manager

• Both options a. & b. are correct

Presenting Visiting Cards to customers must be done with ______

• Right Hand

• Both Hands

• WhatsApp

• Just tell your name & mobile no. verbally

Need Analysis is done so as to ________

• Build Trust & Relationship with the customer

• Gather information to understand customer's requirements

• Deliver a customized purchase experience

• All of the above

You, your attitude and your behavior are all part of which Customer Experience Pillar?

• Hardware

• Software

• Operating Procedure

• CPU