@uiz 10

Q1:) If customer suspended due to TE bill not paid and we found that customer paid it

• A:) Direct customer to technical support

• B:) Cst must visit our branch

• C:) Agent will press on adjust status on matrix

Q2:) Balance fraction could be with maximum

• 1 LE

• 2 LE

• 3 LE

Q3:) Corporate one invoice customers could reactivate the service through 111 in case we found free resource on their accounts

• A:) True

• B:) False

Q4:) Customer could make early renewal as per his request through customer service 111 after verification only

• A:) True

• B:) False

Q5) we can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota

• A:) True

• B:) False

Q6:) Customer can control auto renewal “Visa “service “enable or disable it via

• Mobile APP/ E-care

• Branches

• I report request

Q7:) Incase customer following his payment which done through Electronic machines and balance didn’t appear on BSS, and we didn’t found outage on I report tool then we should

• Inform customer to wait 24 Hours and create SR

• Inform customer to wait 24 Hours and create TT

• Inform customer to wait 48 wh and create TT

Q8:) In case customer made early renewal and package removed by mistake through root operator we will

• A:) Create request on I report tool

• B:) create TT with SLA 1 Day

• C:) create TT with SLA 3 WD

Q9) in individual cases compensation after solving blocked case from matrix we must check

• Matrix logs (Get Cutoff/ Re-connection )

• Usage through Query CDR

• All previous answers

Q:10) Customer could pay subscription fees through Fawry and payment will appear on BSS

• A:) On spot

• B:) Within 1 Day

• C:) Within 2 Days