
LazMall Chat Quiz #2
Authored by marjorie martinico
Professional Development
Professional Development
Used 3+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer would like to request express delivery for his item. What will you advise the customer?
We apologize but express delivery is temporary unavailable.
Sure. Just place the order and choose Express Delivery as your delivery option.
Sure. I can definitely help you to expedite your order. We will just need to contact 3PL to expedite the delivery.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many days is given to a customer to claim his item from a collection point?
The customer is given 5 days to claim his item from a collection point.
The customer is given 1 day to claim his item from a collection point.
The customer is given 3 days to claim his item from a collection point.
The customer is given 1 week to claim his item from a collection point.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"I would like to cancel the whole order please. I am not available to receive the order."Choose the correct contact reason for this inquiry.
Cancellations > Cancelled by Customer > Full cancellation
Cancellations > Cancelled by Customer > Partial cancellation
Cancellations > Cancelled by Lazada > Failed Delivery - Customer not reachable
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer's item was cancelled because the seller determined that stocks are no longer available for this item.Choose the correct contact reason for this inquiry
Cancellations > Cancelled by seller > Out of Stock
Cancellations > Cancelled by seller > Sourcing Delay
Cancellations > Cancelled by Lazada > Product recall
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the valid courier complaints? Select all that apply.
Courier attitude
Failed Delivery without attempts
Courier asking for additional payment
Cancellation Request
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