LazMall Chat Quiz #2

What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?

• WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics

• WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller

• WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller

• WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics

What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?

• WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller

• WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics

• WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller

• WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics

Customer would like to request express delivery for his item. What will you advise the customer?

• We apologize but express delivery is temporary unavailable.

• Sure. Just place the order and choose Express Delivery as your delivery option.

• Sure. I can definitely help you to expedite your order. We will just need to contact 3PL to expedite the delivery.

How many days is given to a customer to claim his item from a collection point?

• The customer is given 5 days to claim his item from a collection point.

• The customer is given 1 day to claim his item from a collection point.

• The customer is given 3 days to claim his item from a collection point.

• The customer is given 1 week to claim his item from a collection point.

"I would like to cancel the whole order please. I am not available to receive the order."Choose the correct contact reason for this inquiry.

• Cancellations > Cancelled by Customer > Full cancellation

• Cancellations > Cancelled by Customer > Partial cancellation

• Cancellations > Cancelled by Lazada > Failed Delivery - Customer not reachable

Customer's item was cancelled because the seller determined that stocks are no longer available for this item.Choose the correct contact reason for this inquiry

• Cancellations > Cancelled by seller > Out of Stock

• Cancellations > Cancelled by seller > Sourcing Delay

• Cancellations > Cancelled by Lazada > Product recall

What are the valid courier complaints? Select all that apply.

• Courier attitude

• Failed Delivery without attempts

• Courier asking for additional payment

• Cancellation Request

Product Type: Local Marketplace

Order Status: ready to Ship

Customer insists to have the order cancelled. What will you advise the customer?

• Advise customer that he can still cancel the order through his app/desktop.

• Advise that he needs to submit the cancellation request form for validation.We will send an email in 24-48 hours about the cancellation request.

• Advise that we will need to submit the cancellation request form for validation. We will send a notification on the app in 4 hours about the cancellation request.

What is the prefix to be used for compensation voucher for Agent Empowerment scenarios?

• Laz01

• Laz02

• Laz03

• Laz04

"Your driver was so rude. He shouted at me and cursed me."

How will we assist customer with this inquiry?

• Apologize and advise that we will submit a cancellation request for her order.

• Apologize and advise that the customer needs to fill out the courier complaint form so that we can investigate this matter.

• Apologize and advise that we will be coordinating with 3PL to conduct the investigation. (Create a child case and transfer to 3PL)