Quayside Mall

Quiz
•
Professional Development
•
Professional Development
•
Hard
Hafiq Haiqal
Used 58+ times
FREE Resource
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is Starbucks Coffee Company Mission?
To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time
To inspire and nurture the spirit - one cup, one person and one neighborhood at a time
To nurture and inspire the human - one person, one cup and one neighborhood at a time
To nurture and inspire the nature spirit - one person, one neighborhood and one cup at a time
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What is LATTE Model?
Listen, Ask Question, Take Note, Thank You, Enhance
List Down, Acknowledge, Take Action, Thank, Ensure
Listen, Apologize, Take Action, Thank, Ensure Satisfaction
Learn, Approach, Take Action, Thank You, Ensure Satisfaction
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is Customer Service Commitment?
Make Every Customer Feel Special
Make Every Customer Feel Good
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is our Customer Service Behaviour?
Smile & Make Eye Contact
Offer a Friendly Genuine Greeting
Learn Customers’ Name & Orders
Say Thank You
Make Every Moment Right
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
In Barista Approach, there are 2 types of activities. Which falls under Operation Activity?
Be Committed to Customers
Be Dedicated to Each Other
Be Focused on Quality
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Be Committed to Customers refers to?
Make every customer feel very special
Make the customer their top priority by genuinely creating a personalised experience for each customer
Make the customer as their third place and create a great environment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Be Focused on Quality refers to?
Proudly develops expertise in their craft while diligently maintaining equipment and the store environment
Attending the customer and giving your very best in maintaining good store atmosphere
Making sure to always provide a good customer service and stick to the our customer service commitment
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