SSO QUIZ

What are digital options?

• Digital bots ready to start a conversation whenever a customer feels lonely.

• Meeting the needs of your customer through digital channels such as emails, text messages, chats, apps and self help video.

• AT&T weekly subscription magazines showing appreciation to the customers.

What are AT&T's different platforms to provide digital options?

• Multiview, On Demand, PPV and Parental Control.

• att.com, att.net, uverse.com and the apps.

• IVR, U-verse TV, Online and Mobile.

What are the 3 things the IVR allows customers to do before connecting them to an agent?

• Get promotions and discounts, listen to good stories and enjoy good music.

• Access to customer account information as agents do, tech info such as an outage,appointment, order status, 24 hour self service without needing to wait for an agent.

• Enjoy a meditation session and get beauty tips.

With the U-verse TV TS&R you are not able to reset email password (primary or any subaccount)

• TRUE

• FALSE

How do you access to AT&T TS&R from U-verse TV?

• Press Menu 3 times in a row.

• Tune the channel 411 or Press Menu scroll down- and select Help- Down arrow to fo to Information and scroll down until it highlights Troubleshoot and Resolve- Press Ok

• Navigate through the menu and select "I want to troubleshoot" then talk to the remote and troubleshoot.

At ____________ customers log into access processed to WFE, this tool helps resolve a variety of common issues by asking questions, run diagnostics and having customers perform simple tasks.

• att.net

• ufix.att.com

• facebook.com

AT&T provides to customers with different web pages where they can payments, track usage, manage their account (att.com/myatt), troubleshoot their issues (ufix.att.com), access help on demand videos (att.com/uversesupport) and check for services outages (att.com/outages)

• TRUE

• FALSE

The ____________ allows customers to manage their account anywhere, anytime from their smartphone or tablet.

• WFE support tool

• Email Client

• my AT&T App

How can customers get my ATT App?

• Go to att.com/myattapp on their smartphone or tablets, text the word myATT at 556699 to get a link to download.

• The application is free and they just need to go to the store to get it.

• Customers can get it at their convenience store

With my att app customers can view and pay their bill, view color coded alerts and notifications, view installations and repair appointments with reminders or rescheduling and cancel appointments, access to TS&R which can perform an RG swap and much more.

• TRUE

• FALSE