Pre Test Quarter 3 Week 1

1. Light pressing of garments is required.

• Fact

• Bluff

2. Preparing guest clothes and footwear – ready for use

• Fact

• Bluff

3. Unpacking and storing guest luggage

• Fact

• Bluff

4. Assisting the organization of guest needs and requests excluding wake-up calls, newspapers, coffee, and tea.

• Fact

• Bluff

5. Monitoring the provision of establishment services to the guest – both in-room and throughout the venue.

• Fact

• Bluff

6. Recording services that have been delivered – for quality control and accounting procedures.

• Fact

• Bluff

7. Preparing room before the guest arrives – by providing various items such as fruit bowls, complimentary gifts, bathrobes, chocolates, or flowers.

• Fact

• Bluff

8. Looking after guest laundry and dry-cleaning needs – on an occasional basis for the duration of their stay.

• Fact

• Bluff

9. Organizing and processing secretarial duties upon requests – such as messages, faxes, packages, translation, postage, and use of the business facilities at the property.

• Fact

• Bluff

10. Arranging restaurant bookings, car hire, tours, specified purchases of gifts, or other items.

• Fact

• Bluff