Basic terminologies of Front Office

An extension of front desk that deals with personalized guest services is called as

• Bell desk

• Account receivables

• Concierge

• All of the above

They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. It is called as

• No-show

• Cancellation charges

• Valet

• Account receivables

A guest who has reserved an accommodation neither turns up nor cancels it can be called as

• Blacklisted guest

• Walk in guest

• Skipper

• No-show

Guest who requests a room rental, without having made a reservation is called as

• Blacklisted guest

• Walk in guest

• Skipper

• All of the above

A credit limit established by hotel is known as

• House limit

• Outstanding limit

• High balance limit

• Ceiling

A pending charge posting after the guest has checked-out is known as

• City voucher

• Late charge

• Miscellaneous charge

• Due bank

Which of the following is generally not accepted as a mode of settlement of guest account

• Traveler's cheque

• Credit card

• Travel agent voucher

• Personal cheque

A hotel can maintain the registration record in

• Hard -bound Register

• Loose leaf register

• Guest registration card

• All of the above

Filling of which of the form is mandatory in case of registration of a foreign guest

• Form C

• Form F

• Form D

• None of these

A room status that indicates the guest has left the hotel without making arrangements to settle his/her account is called as

• Skipper

• Scanty baggage

• No-show

• Guaranteed reservation guest