Ecomsur
Authored by Domy Nuñez
Other
Professional Development
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16 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
¿Qué tipo de casos gestiona o resuelve Nivel 1?
Consultas generales
Consultas de Preventa
Consultas de postventa (transporte y cambio de dirección)
Gestión de devolución de dinero.
Consultas de postventa (Gestión con bodega y finanzas)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En qué herramienta puedo revisar las transacciones de la compra?
Base de conocimientos
Vtex
OMS
Bluex.cl
Dalpad
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En qué herramienta puedo revisar el estado del pedido en bodega?
Base de conocimientos
Vtex
OMS
Bluex.cl
Dalpad
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En qué botón de OMS puedo descargar la boleta o factura?
Gestionar
Editar despacho
Editar
Bitácora
Etiqueta del pedido
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son nuestros transportistas en Chile?
Bluexpress y Correos de Chile
Interno (Beetrack), Correos de Chile, Bluexpress
Starken, Interno (Beetrack)
Correos de Chile, Chile Express
Bluexpress, Interno (Beetrack), Starken, Chilexpress, Correos de Chile.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Si para gestionar el caso debemos solicitar información al cliente final, en que estado debe actualizar el ticket en Zendesk
Abierto (rojo)
Cerrado (gris)
Nuevo (amarillo)
En espera (negro)
Pendiente (azul)
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
¿Qué información debe tener la nota interna?
Firma de ejecutivo
Imágenes de respaldo
Información entregada por el cliente
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