MJ120 Customer service 23.03.21 (Klienditeenindus/ ingl. k.)

Which sentences can a receptionist use?

• Would you like to call a wake-up?

• Would you like a wake-up call?

• Welcome to our hotel, Mr.

• Is there anything else I can help you with?

We serve breakfast ... 7 ...10 in our restaurant, madam.

• from ... to

• at ... until

• between ... and

• from ... and

Could I ... your credit card, please?

• use

• have

• sign

• fill out

Which sentences may a customer use at the reception?

• Could I have a room on a quiet floor?

• I hope you will enjoy your stay.

• Did you have a nice trip?

• What time is breakfast?

Palun täitke registreerimiskaart.

• Could you fill in our registration card, please?

• Could you fill out our registration form, please?

• Could you fill out our guest registration card, please?

• Could you fill in your signature on the card, please?

Which of the sentences contains a mistake?

• I can offer you our walk-up rate.

• I can offer you our rack rate.

• I can offer you our racking rate.

• I am afraid this is the cheapest rate we can offer you today.

Which of the sentences is a good (polite) service sentence?

• We have no vacancies this evening.

• You have to check out at noon.

• The hotel does not accept cheques.

• I am afraid so.

Which of them does a client fill in on a registration card?

• Nationality

• Surname

• Room number

• Signature

Ma vabandan, aga meil on täna väga palju tööd.

• I am sorry but we are very busy tonight.

• I do apologise but we are very hard-working tonight.

• I am really sorry but the work is heavy tonight.

• I am afraid that we are working tonight.

I am afraid we don´t take ... . It´s hotel policy.

• bills

• checks

• cheques

• check-outs