PBUS 101

Which of the following refers to a person's ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation?

• human relations skills

• decision-making skills

• conceptual skills

• production skills

) If PepsiCo sets out to increase its share of the snack food market by 10 percent during the next eight years, what kind of goal is the organization setting?

• a short-term goal

• an intermediate goal

• a tactical goal

• a long-term goal

Which description defines the planning function of the management process?

• guiding and motivating employees to meet organizational objectives

• discussing how best to arrange an organization's resources into a coherent structure

• scanning the business environment for threats and opportunities

• determining what an organization needs to do and how best to get it done

Comparing actual performance against standards is an example of which function of the management process?

• planning

• organizing

• leading

• controlling

The titles supervisor, office manager, and group leader are examples of which level of management?

• Top Management

• Middle Management

• First Line Management

• Low Management

Discuss the four main purposes of organizational goal setting.

What is quality ownership?

Differentiate between high- and low-contact processes. Give an example of each.

When a company makes products available where they are convenient for consumers, it creates which type of utility?

• time

• form

• place

• possession

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

• distribution chain

• supply chain

• distribution channel

• performance channel