What would be some responsibilities of a Travel Agent?

Importance of Customer Service

Quiz
•
Professional Development
•
7th - 8th Grade
•
Medium
KELLY GOODMAN
Used 59+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Book Hotels
Drive a taxi
Book a flight
Create a trip itinerary
Eat with clients
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A key benefit from offering good customer service is ............
Lower costs
Repeat business
Reduced tax
less customers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Airplane travel has nothing to do with Hospitality & Tourism.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is virtual customer service?
Any interaction where the customer and employee are not face-to-face (email, phone, text message, online).
Any interaction where the customer and employee are face-to-face.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A ___________ Manager assist hotel guests with their needs from the time they check in to the time they check out.
Driving
Restaurant
Guest Services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of customer service?
The advice given between employees to help customers.
The assistance provided by a company to people who buy or use its products or services
The assistance provided by a sales rep on the sales floor.
The advice provided by a customer service rep over the phone.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.
True
False
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