BUSSHART KM - EMPLOYEE SUPERVISION

What is an enhanced form of communication where each person focuses on what the other person is saying and then repeats back what they thought they heard?

• ^{Micromanagement}

• ^{Active listening}

• Telecommunication

Professional development includes which of the following?

• ^Training

• ^Mentoring

• Both

Which of the following is not a way to require employee accountability?

• ^{State desired results}

• ^{Identify required actions}

• ^{Enforce hierarchy}

• State necessary beliefs

What does Rebecca Greenbaum identify as a problem within the workplace?

• ^Hypocrisy

• ^Tardiness

• ^Gossip

• None of the above

What is not a goal of most employees within an organization?

• ^{Getting rich}

• ^{Doing a good job}

• ^{Getting promoted}

• Getting fired

According to the reading, what is a type of effective management?

• ^{Macromanagement}

• ^Hierarchy

• ^{Micromanagement}

• None of the above

What do these action items best describe: require accountability, verify potential, and instill independence?

• ^{Employee supervision}

• ^{Security checks}

• Auditing skills

What term is designed to give the employee the freedom and opportunities to push the boundaries of their job description and to think about new and better ways to work?

• ^{Professional development}

• ^Milestones

• Employee supervision

A method to know what is expected of employees and how work is to be done is:

• ^Milestones

• ^{Micromanagement}

• Performance Review

In the book, Journey to the Emerald City, Roger Connors and Tom Smith identified the first step to creating a culture for accountability as:

• ^{Take action on beliefs}

• ^{Identify beliefs to produce desired action}

• Identify desired results