Day 2 Prepaid

1. To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial

• A. True

• B. False

2. the recharge service will be blocked if Customer try to enter the wrong scratched numbers 3 times

• A. True

• B. False

3. You should check recharge card status before recharge

• A. True

• B. False

5. The fair usage policy for ahlawy line minutes

• A. 1000

• B. 500

• C. 300

7. If customer complain from mute issue in call it is considered as

• A. Drooped call

• B. Low voice quality

• C. Low coverage

8. If customer complain from low coverage it means there are

• A. 2 bars or more on network bars

• B. 2 bars or less on network bars

10. International service means customer can take his line outside Egypt and make& receive calls normal

• A. True

• B. False

10. If customer complain as he cannot receive any SMS that means customer has sms notification issue

• A. True

• B. False

12. Can any customer get Salek lines

• True

• False

14- When new control kix customer send SMS to any number; he will be charged with

• a) 1 kix

• b) 2 kix

• c) 5 kix