Getting to Know You PreQuiz

Businesspeople who respect the unique customs and habits of their foreign customers are exhibiting

• cultural sensitivity.

• stereotypical behavior.

• communication skills.

• language differences.

What must businesspeople be willing to do in order to successfully work with people from other cultures?

• Accommodate differences

• Learn another language

• Promote uniformity

• Limit expectations

Which of the following statements is true of diversity:

• In group settings, diversity increases creativity and innovation.

• Diversity applies only to minorities.

• Valuing diversity means ignoring or minimizing differences.

• Diversity in the workplace is decreasing.

To emphasize the value of diversity in the workplace, employees should

• discourage stereotypes.

• embrace ethnocentrism.

• base most of their opinions on feelings.

• ignore language differences.

Winston offends his new coworker because he lacks knowledge and information about her culture. What is the likely cause of Winston's cultural insensitivity?

• Ignorance

• Fear

• Collectivism

• Negotiation

When having a business conversation with a person who has some difficulty understanding English, it is important to

• speak slower than you normally would.

• speak louder than you normally would.

• ask to speak to someone else in the company.

• not discuss important business.

Which of the following is an example of a service-business employee developing cultural sensitivity:

• Learning differences in body language

• Practicing oral presentation skills

• Taking a course in ancient history

• Studying road maps of various countries

If you "find your own way," work hard, and receive credit for your own accomplishments, you are illustrating

• individualism.

• ethnocentrism.

• cultural sensitivity.

• collectivism.

Megan's book club has a culturally diverse membership, which provides her with the opportunity to learn about

• different perspectives.

• creative ideas.

• unlimited wants.

• foreign laws.

To exhibit cultural sensitivity while traveling in Japan, Sam may want to do research to learn about the country's

• customs.

• tariffs.

• geography.

• transportation system.