MID TERM EXAM LEADERSHIP

A manager grants end-of-year bonuses to several team members, but does not clearly identify beforehand the criteria upon which the bonus will be based. In response, an associate who did not receive a bonus withholds information crucial to the workgroup’s project. In this case, the manager misused _____ power, and the associate retaliated by using ______ power.

• coercive; expert

• legitimate; referent

• referent; expert

• reward; coercive

If a manager comes in early, stays late, and takes shorter breaks, her subordinates may model themselves on her behavior. If so, the manager has most likely used her _____ power to change work habits.

• legitimate

• position

• referent

• expert

• all of the above

Marsha Lewis is the manager at a bank, with 30 employees reporting to her. Many of her staff are extremely impressed with the way she handles her work and the people at the bank. They take pride in being associated with her team. She is not only fair and understanding, but ensures that the deserving employees are compensated well. Which two sources of power does Marsha use in this example?

• reward and referent power

• referent and coercive power

• expert and reward power

• referent and expert power

• none of the above

Sam Meyers is the manager at a department store. He has 20 employees working under him who are mostly unhappy and discontented with the way he threatens them for even minor errors. Which of the following statements is likely to be true about Sam?

• Sam is a transactional leader.

• Sam is using coercive power to get the job done.

• Sam is exerting coalition tactics....

• Sam is using referent power to get the job done.

• all of the above

The marketing manager couldn`t convince board members about a new iniciative because of his lack of using data,factual evidence and numbers to prove his was an excellent project.He didn`t use:

• coalition

• rational persuasion

• legitimating tactic

• inspirational appeals

• all of the above

Gabriella appraoched her closest employee to ask him for her opinion concerning a new projectHe gives his opinion about it.This is an example of_____.

• rational persuasion

• consultation

• inspirational appeals

• coalition

• none of the above

Customer service representatives have the capacity to agree certain specific quotas in return of special discounts.This is an example how.....

• all types of power can be shared

• power can be used at any time

• power can be shared

• none of the above

According to the leader-member relationship model,the stage in which there ins`t any kind ofr mutual influence is called....

• acquaintance

• stranger

• maturity

• growth

• all of the above

The power that comes through an individual’s formal position in the firm is known as _____ power.

• expert

• referent

• formal

• legitimate

Sallky is the CEO of a multinational company.The kind of skills she should focus on are....

• human or interpersonal

• emotional

• conceptual

• technical

• all of the above