What makes service different to goods?

• Has a shape

• Not long lasting

• Few role of user

• Moveable

What is the example of physical transformation?

• Healthiness

• Entertainment

• Communication

• Manufacturing

What are the elements of Corporate Positioning?

• Quality - Cost - Delivery

• Physical - Communication - Entertainment

• Marketing - Finance - Operations

• People - Profit - Planet

What is one example of Cost of Achieving Good Quality (COGQ)?

• Internal Failure Cost

• Prevention Cost

• External Failure Cost

• Quality Cost

Which Quality Tools below that has a form of fishbone?

• Process Flow Chart

• Cause-and-Effect

• Check Sheet

• Histogram

Why is Perceptual Map so important in design products & service?

• Knowing product positioning in the market

• Knowing shape of product

• Knowing selling price

• Designing a promotion

What is one tool of review design?

• Productivity

• Quality management

• Failure Mode & Effect Analysis

• Break Even Point

Why is Economic of Scale so important in operations management?

• To make annual production plan

• To avoid waste in production process

• To know the right volume that result optimum cost

• To apply economic law in Operations Management

Why does the right service layout give a great advantage for a supermarket?

• To minimize loss due to shrinkage or product pilferage

• To attract visitor

• To easily locate the goods

• To increase impulse purchase

Location determination based on coordinated is named as ......

• Factor rating

• Gravity center approach

• Transportation method

• Ideal cost analysis