Day 3 Prepaid

1. if the customer was calling from same number and asked about sim serial we will verify

• A. simple verification

• B. no verification required

2. If a prepaid customer requested to migrate to postpaid, he will has to submit an ATP ( Ability to pay) " required atp"

• a. False

• b. True

3. If customer used Salefney and his line status is suspended and asked to reactivate his line again, CCA action is

• a. ask customer to recharge via any method

• b. ask customer to recharge via voucher card

4. Changing SIM Card for prepaid customer is free anytime

• a. True

• b. False

5. If customer asked to port-in to WE, SLA for port-in request will be

• 24 hours

• 24 working hours

6. If customer faced any problem in vouchers program and ticket was made, SLA for solving this ticket will be

• a. 2 days

• b. 2 working days

7. WE flight service enables customer to make calls while the plane is in the air

• a. True

• b. False

8. DCB services appears on system in Query CDR as

• A. Mobile internet

• B. free units

• C. Business fee charged by balance