Chapter 10 Communication Management

In engineering design firm the client communicated a concern about ineffective communication, specifically that the team members called him about a particular issue again and again. The client also raised the same concern with the team lead in one of the status meetings but no action was taken. As a final step, the client sent an email to the project manager stating the problem and how inconvenient it is to be asked for the same information repeatedly. The project manager then immediately scheduled a meeting to review various options to improve the existing communicating process. Which of the following activities should the project manager perform to improve the effectiveness of the communication process?

• Verify Issue Log
• Review Customer Needs
• Verify Change Log
• Revisit Communication Requirements

You are managing a software development project and are currently planning your project. You have performed stakeholder analysis and documented their communication requirement. You now need to determine the type, method and frequency of communication with each stakeholder and document this information in your Communication Management Plan. Which of the following types of communication cannot be documented in the Communication Management Plan?

• Non-Verbal
• Verbal
• Written
• Formal

What is the relationship of the Direct and Manage Project Work and Monitor and Control Project work processes from the Integration Management Knowledge Area to the Control Communication process

• The Monitor and control Project Work process provides the inputs to the Control Communication process, which then provides the inputs to the Direct and Manage Project Work process
• The Direct and Manage Project Work process provides the inputs to the Control Communication process, which then provides the inputs to the Monitor and Control Project Work process
• Both the Direct and Manage Project Work and the Monitor and Control Project Work processes provide inputs to the Control Communication
• The Control Communication process provide the inputs to both the Direct and Manage Project Work process and the Monitor and Control Project Work process

Which of the following is not an input to the Plan Communication Management process?

• Stakeholders Register
• Enterprise Environmental Factors
• Performance Reports
• Organizational Process Assets

You are a PMP and the project manager in charge of an embedded system hardware development project. Because of budget cuts, your company has provided you inexperienced resources to execute the activities on your project. You discover from a reliable source that although your company has provided you these GREEN resources for your project, they told the client that they are experiences and are billing the client at a higher rate than their experience dictates. What is your best course of action in this situation?

• Do nothing since this happens in all companies
• Tell the inexperienced project team members that they need to quickly up skill to the claims made to the client
• Resign from the project
• Report this unethical practice to senior management

You are a project manager who frequently travels to various locations where your team is working. As you need to manage status meetings with the team members while travelling, you use your mobile phone to log into calls. In one of the meetings the reception was not clear and you were unable to hear what was going on. In addition to this, no meeting minutes were distributed after the meeting finished. You were expecting an important deliverable that was an input to another team project work by the end of the day on the same day as the status meeting. However, the deliverable was not provided by your team. When you spoke to your team leader, he indicated that the decision not provide the deliverable by the end of that day was agreed upon by everyone on the call. Which of the following would have prevented this ambiguity?

• An Updated Project Schedule
• An Issue log
• An Well Maintained Risk Register
• A Better Communication Model

Which of the following is an output of the Manage Communications process?

• Budget Forecasts
• Project Communications
• Requirements Documents
• Project Charter

A market research firm executing a project focusing on expanding the client business into the APAC region. To achieve this objective the research firm has deployed four groups consisting of 5 members each across China, India, and Japan. They are now planning to increase the number of team members from 5 to 7 per group and you realize that the addition of the new resources will increase the communications channels and impact the communication dynamics within the team. Calculate the current number of Intra-Group (within each group) communication channels and the number of Inter-Group (between groups) communication channels before adding the new team members

• Intra-Group – 10, Inter-Group – 188
• Intra-Group – 10, Inter-Group – 190
• Intra-Group – 11, Inter-Group – 190
• Intra-Group – 10, Inter-Group – 180

Which of the following processes determines project stakeholder information needs and defines a communications approach?

• Plan Communications Management
• Identify Stakeholders
• Manage Stakeholders Engagement
• Collect Requirements

A status report usually will not show which of the following types of information?

• Current status of risks and issues
• Work to be completed next
• Number of stakeholders
• Analysis of past performance