Generate Customer Interest & Telesales Techniques

Which of these is the most important factor in avoiding objections?

• Being friendly and reasonable

• Meeting the explicit needs of the customer

• Responding to all the buyer’s questions

• Meeting the implied need of the customer

How long does it take to make an impression?

• 7 seconds

• 10 seconds

• 15 seconds

• 30 seconds

In order to qualify a prospect, it is important to define BANT, what does BANT stand for

• Budget, Action, Need & Time

• Budget, Action, Need & Target

• Belief, Action, Name & Time

• Budget, Authority, Need & Time

Which of the following is not a closing technique?

• The Direct Approach

• The Rebound Close

• The Fear Close

• The Push Close

The secret to closing deals is

• Planning the whole process

• Answering all customer's questions

• Being professional

• Handling customer rejection

Which statement is wrong?

• Sales starts the relationship with the customer

• Sales takes the customer through the steps of the sales process

• Sales updates customer data

• Sales has visibility into customer data

Which one of the following is not an element of a customer centric sale

• Customer priorities

• Sales pitch

• Effective questions

• Product benefits

Which one of the below is a customer pain point?

• Process complexity

• Lack of support

• Waiting time

• All of the above

During a telephone call, we can't communicate through body language

• True

• False

Emotional intelligence is the ability to be aware of one’s own emotions and the emotions of others. Which one of the below is not an element of emotional intelligence

• Self-awareness

• Personal skills

• Empathy

• Motivation