Week 1
Authored by John Christian De Guzman
Other
Professional Development
Used 2+ times
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do banks determine the credit line of a customer?
Face Value
FICO Score
Height
Gender
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Credit Card Associations of Barclays
Visa
Amex
MasterCard
Credit Union
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ensure that the card member’s first and last name, including suffix (Jr., Sr., III), are confirmed on all calls (inbound & outbound). True or False?
True
False
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
How may pieces of information should we verify before assisting the customer?
2 + password on the account (if there's any)
3 + password on the account (if there's any)
4 + password on the account (if there's any)
1 + password on the account (if there's any)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the pieces of information included in verification?
Home phone (or phone on file)
Social Security Number (SSN)
Date of birth (DOB)
Mother’s maiden name (MMN)/passcode
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If your CCD states "Connect Verified" in the verification field, you do not have to verify the account anymore.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This type of step-up verification asks for a passcode from the customer that we send to their cell or email.
OTP
RSA
VERID
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