Open House Coaching Session

Communications is important when dealing with parents.

• Yes

• No

The Parents Journey in selecting a preschool consists of which of the following areas?

• Awareness, Engagement, Decision & Enrolment, Onboarding, Retention

• Awareness, Consideration, Decision & Enrolment, Onboarding, Follow-up

• Awareness, Interest, Decision & Enrolment, Onboarding, Retention

• Awareness, Consideration, Decision & Enrolment, Onboarding, Retention

What are some important considerations for parents when selecting a preschool for their child?

• All of the above.

• The preschool’s involvement in community service and outreach programs.

• The preschool’s location, curriculum, staff qualifications, and how well it aligns with the parents' educational values and priorities.

• The preschool’s safety measures and overall cleanliness.

How does effective customer service impact the enrolment process?

• It ensures that parents are provided with all necessary information and assistance, enhancing their overall experience.

• It guarantees that all students will automatically be accepted into the school..

• It allows the school to avoid the need for a formal enrolment process.

• It limits the number of questions and interactions with parents.

Why do you need to set goals for yourself?

• To procrastinate and delay actions

• To measure progress and achievement.

• To avoid making decisions

•   To ensure you don’t achieve anything

How can centre effectively showcase their unique offerings to prospective parents?

• By providing generic information that applies to all centres.

• By highlighting specific programs, achievements, and testimonials from current families.

• By focusing solely on the centre's curriculum

• By minimizing communication with parents until they express interest.

Why is building rapport with parents important in the enrolment process?

• It helps to create a positive first impression and fosters trust.

• It is necessary for managing the school's financial resources.

• It helps in planning and executing school-wide marketing strategies.

• It ensures that all student records are updated accurately.

What role does follow-up communication play in the enrolment process?

• It helps to remind parents about important deadlines and next steps.

• It is unnecessary once the enrolment is completed.

• It only serves to collect feedback after the enrolment.

• It complicates the enrolment process for parents.

Which sentence creates a sense of urgency?

• “Our enrolment slots are filling up quickly, so act now to secure your spot!”

• Registration closes soon—ensure your child’s spot before it’s too late!”

• Limited spots are available—enrol now!”

• All of the above

What factors contribute to a positive onboarding experience for new families?

• Clear communication, orientation sessions, and support resources.

• Minimal interaction with centre staff.

• Only providing written materials without personal contact.

• Focusing solely on curriculum.