Chapter 13 Stakeholder Management

Anthony is currently managing a bridge construction project. The project is in the execution phase. During the planning phase of the project, Anthony developed a comprehensive stakeholder management plan for the project. However, the frequency of the plan review has not been defined. How often should the stakeholder management plan be reviewed by Anthony?

• On a monthly basis.
• The stakeholder management plan cannot be reviewed during the execution of the project.
• On a weekly basis.
• On a regular basis, frequency needs to be decided by Anthony

Jim is managing a road network design project for a goverment agency. He is currently carrying out the Plan Stakeholder Management process for the project. Which of the following documents will provide the list of project stakeholders to Jim for this process?

• Organizational Process Assets
• Enterprise Environmental Factors
• Stakeholder Register
• Project Management Plan

Gordon is currently developing his projects stakeholder management strategy. All enterprise environmental factors should be considered during this process. Which of the following enterprise environmental factors should be paid special attention during this process?

• Project templates
• Lessons learned from past similar projects
• Commercial databases
• The organizations culture and structure

Daniel is the project manager for a factory construction project. Daniel has recently joined this organization and is not fully aware of the organizations culture and structure. In order to manage his project stakeholders, Daniel has to understand his project stakeholders better. Which of the following can provide Daniel some historical information regarding stakeholder management on previous projects?

• Project management plan
• Enterprise environmental factors
• Organizational process assets
• Project charter

The Project Stakeholder Management knowledge area is focused on engaging project stakeholders with the project. What is the objective of effectively keeping the project stakeholders engaged with the project?

• To manage their expectations so that the project objectives are achieved.
• Using consistent project management methodology across organizational projects.
• To motivate the project team members.
• To demotivate the negative stakeholders

Christine is managing a healthcare software development project. At a PMI conference, she met George who is the project manager at a competitor organization. George is a PMP and has successfully delivered many successful healthcare related software development projects. If George shares his stakeholder management experience with Christine, will that be considered Expert Judgment?

• No! George is a project manager at a competitor organization.
• Yes! All participants at a PMI conference are experts.
• Yes! George is an expert in managing such projects
• No! This would be an example of expert opinion and not expert judgment

Sandra is managing a new supersonic aircraft design project. This is a huge project and the success of this project is very critical for her organization. For such mission-critical projects, which of the following is the most desirable engagement level for all major project stakeholders?

• Resistant stakeholders
• Leading stakeholders
• Neutral stakeholders
• Supportive stakeholders

Jennifer has recently been asked to manage an office refurbishment project. She finds out that the chief financial officer of the company is resisting the project. The chief financial officer is a key project stakeholder. What must Jennifer do first?

• Seek expert judgment from the project initiator.
• Seek support from the project sponsor to force project decisions.
• Conduct a team meeting to discuss this issue.
• Analyze options that might change or influence the chief financial officers perception

Gregs project is in the initiating stage. The sponsor of the project has asked Greg to present a list of the identified project stakeholders in the next project update meeting. He has also asked Greg to present the project stakeholders current and desired engagement levels so that they can brainstorm on the stakeholder management strategy. Which of the following is a presentation tool that can help Greg summarize all of this information in a tabular format?

• Communications management plan
• Stakeholder register
• Stakeholders engagement assessment matrix
• Stakeholder management plan

Diana is managing the development of a mobile phone application. Half of the project work has been completed. Diana is currently reviewing her stakeholder management plan. She finds out that some of the resisting stakeholders have now become supportive. How should Diana update her stakeholder management plan?

• Do not update the stakeholder management plan at this stage as things are getting better.
• Transfer these stakeholders to the project supporters group, and for these stakeholders, adopt the stakeholder management strategy defined for the project supporters.
• For these stakeholders, continue with the defined resisting stakeholder management strategy as this strategy has produced positive results so far.
• Transfer these stakeholders to the project supporters group but continue with the defined resisting stakeholder management strategy with these stakeholders