Travel & Tour Management (1)

What is tourism product?

• The product that delivered indirectly to customer and they can't make a quality comparison which has been delivered.

• The product that delivered directly to customer and they can make a quality comparison which has been delivered.

• The product that attract visitor and they can make money from the product

• The product that have potential to develop in making an opportunities to local people.

What is tourism services?

• Tourism service is related to environment from the attraction area that has been delivered by local people.

• Tourism service is contribution between variety of agencies in develop the attraction area

• Tourism service is related to accommodation from the attraction area that has been delivered for foreigner.

• Tourism service is related to tourist experiences from the services which has been delivered by travel agency

This is criteria to name the travel agency business EXCEPT?

• Easy to Say

• Easy to Spell

• Memorable

• Corporate

Thomas Cook is the Father of the Travel Industry began escorting tours for the common man throughout England and the continent.

• True

• False

The typical full service agency is staffed and equipped to handle all categories of travel.

• True

• False

Commercial agencies specialize solely in servicing the travel needs of walk in customers.

• True

• False

An agency specializes in creating tour package and distribute to consumer and agents known as ______________.

• Freelance travel agency

• Online travel agency

• Tour Operators

• Hotel

• Restaurant

The following are the characteristic of full travel agency except:

• It can handle all categories of travel

• In larger agencies, it may be divided into specialized departments

• it is a lucrative if managed properly

• Solely servicing travel needs of corporate clients

Commission or kick back is given by ___________.

• Tour members

• Tour company

• Supplier

• Banking

Which is not an inbound destination for Malaysia ?

• Kinabatangan river cruise

• Cape town

• Stadhuys

• Sepangar bay