RatePlans

A customer is considering signing up for Data with Paired DIGITS.

What should you tell the customer they will be eligible for if they sign up?

• Device Protection

• A free eSIM

• Device upgrades

Sarah wants to add two new lines to her existing T‑Mobile account. She is qualified for four more lines without a deposit. She does not have SIM cards or devices, and she would like to purchase the devices using EIP.

How would you fulfill Sarah's request?

• Complete the request in DASH.

• Transfer Sarah to the New Activations and Virtual Retail Support Team.

• Complete the line request in DASH, then transfer Sarah to the New Activations and Virtual Retail Support Team to purchase her devices.

You are explaining to a customer that Data with Paired DIGITS comes with the EIP benefit.

What are some of the reasons the customer may be excited for this benefit?

• The purchase of a wearable device.

• A new device to go with a purchased SIM

• The purchase of additional data.

Trevor needs help getting DIGITS settings to appear on his device.

Which of the following would you do first to help?

• Make sure his device has the DIGITS experience.

• Tell him how to get to the T-Mobile app to view his settings.

• Show him how to add his T-Mobile ID to the MyDIGITS portal.

Courtney wants to add a new line to her T‑Mobile account. She has a SIM card and a new LG V40 ThinQ.

What is the first action you should take to help her?

• Check the customer's credit class

• Transfer her to the Closed Loop Team.

• Add the line in DASH.

How should you verify customer eligibility to add a line using DASH?

• Create a ATLAS token to enter into DASH.

• Check credit class to see if a deposit is required.

• Complete the process in Samson first.

When would DIGITS lines not be handled the same as other MSISDNs?

• When changing the product/line type in Samson

• When managing DIGITS on My T-Mobile/MyDIGITS portal

• When troubleshooting in Grand Central or file tickets

When completing the add a line process for an existing customer what departments would you engage if there are errors present?

• Consumer Credit for consultation and changes only.

• Order Verifications team when an order has been stuck in order verification status in DASH for more than 24 hrs.

• Virtual Retail Support to track the shipment

"Do you own a small business and want to share numbers with employees to use on their personal phones, regardless of carrier?"

Why might you ask a customer this qualifying question?

• To determine if the customer would benefit from NT DIGITS Talk & Text.

• To determine if the customer would benefit from Data with Paired DIGITS.

• To determine if the customer would benefit from using a non T-Mobile number with DIGITS.

What are the differences between the features included in the Magenta Plus plan and the Magenta Voice plan?

• Magenta has Netflix On Us 2-screen subscription options

• Magenta has 3GB of 4G LTE smartphone mobile hotspot

• Magenta has taxes and fees included in base price