day8

If we found any case with no reference we should create

• Inform customer to visit branch

• complaint TT

• individual cases TT

Cst

can follow points for program WE Bonus from WE app

• true

• false

Cst follow usage form IVR Only

• true

• false

In case customer asked to know his user name and password and refused to be transferred to IVR, We can send it through

• Matrix

• bss

• Customer 360

In case we found change speed request on BSS (Last 5 Orders ) is abnormal we should solve the problem through

• Sitemap – Work Order dispatch

• Re-create change offering again

• Both answers are wrong

Which of the following requests customer could made through IVR:

• Add Salfny service

• Billing and balance inquiry

• Add extra quota

• All previous requests