Heartist Day Q2

What is our WHY?

• We are all Heartist

• We connect hearts all around the world

• We congest hearts all around the world

• We are One

What is the difference between change & transformation?

• Change focuses on our personality, and Transformation focuses on ensuring we practice Heartist

• Change focuses on predefined personality, and Transformation focuses on ensuring we practice Heartist

• Change focuses on executing predefined process, and Transformation seek to discover or invent business towards the future

• There is no different between change & transformation

How do we creating Accor Raving Fans?

• Always bring them to the best concerts

• Extending a Heartist level experience to guest & Heartist

• Give the ALL Loyalty Welcome Amenities

• By ensuring we follow SOP Process

What are the 4 optimal Employee Experience?

• I feel

  Valued, Free, Sparkled,

  &

  We are One

• I feel

  Valued, Free, Sparkled,

  &

  Belong

• I feel

  Welcome, Warmhearted, Incredible

  &

  We are One

When we are on Heartist Level, we forget the Process

• True

• False

Why it is hard to leave the Process level?

• Because we feel safe

• Because we don't know how to do it otherwise

• Because guest likes the process Level

• Because our boss will be mad

To bring someone from Process Level to the Heartist Level, we should

• Threaten them

• Teach them

• Treat them

• Be Heartist ourself first

Who is Trudy?

• Stephanie's friend

• An Accor Manager

• Our negative inner voice that stop us from daring

• Our positive inner voice that encourage us from daring

What is the name of the employee area inside the CXC?

• Employee Sparkle

• Heartist Sparkle

• We Sparkle

• Accor Sparkle

Why we should spread the sparkle?

• To improve our employee experience

• To make Accor shine

• To make us feel good

• Because training say