NF 5.01 Healthcare Communication Quiz

What are the three steps in the communication process in a healthcare setting?

• Sender, Message, Receiver

• Sender, Receiver, Feedback

• Message, Feedback, Response

• Sender, Feedback, Response

Which of the following is NOT a part of non-verbal communication?

• Body language

• Facial expressions

• Written words

• Eye contact

What should a nurse aide do to ensure effective communication?

• Speak plainly and actively listen

• Use complex medical jargon

• Avoid asking questions

• Focus only on written communication

How does non-verbal communication differ from verbal communication?

• It uses words and symbols

• It relies on body language and gestures

• It is always more effective

• It is only used in written form

What is an example of positive body language when communicating with a resident?

• Turning your back during communication

• Slouching and avoiding eye contact

• Smiling and nodding with approval

• Crossing arms across the chest

Which of the following is a role of a nurse aide in communication?

• Ignore the resident's needs

• Establish trust with the resident

• Give personal opinions

• Use inappropriate words

What should a nurse aide do when communicating with a resident who has a hearing impairment?

• Shout to ensure they hear you

• Stand behind the resident

• Speak clearly and lower the pitch of your voice

• Use complex words and phrases

Which of the following is considered a barrier to communication?

• Encouraging the resident

• Cultural differences

• Building relationships

• Listening and observing

What is a recommended approach when a resident has a hearing impairment?

• Approach from behind

• Touch lightly on the arm to let them know you are near

• Speak quickly and loudly

• Ignore the use of hearing aids

What should a nurse aide do if a resident wears glasses?

• Ensure they are on

• Remove them for cleaning

• Store them safely in a drawer

• Replace them with contact lenses