
Comm 101 Chapter 11
Authored by Debbie Greco
Other
11th - 12th Grade
Used 10+ times

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52 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Making sarcastic remarks behind the scenes about customers to a coworker is a good way to build rapport with your coworker.
true
false
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The best leaders are attentive listeners who focus on both tasks and relationships.
true
false
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Self-disclosure is a good way to get closer to people so you should share as much as possible about yourself to your coworkers to build a strong working relationships.
true
false
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As John and Jane stuffed envelopes at the office, Jane said, "Did you know our boss has been married five times already?" Which communication misstep did Jane just engage in?
fixating on a mistake
losing her cool
gossipping
oversharing
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are working as a cashier at a grocery store and a coworker offered to help bag the groceries. The coworker place a jug of milk on top of a carton of eggs, breaking half of the eggs in the carton. You called him an idiot and yelled at him to go help someone else who doesn't care what a screw up he is. --Which communication mistake did you just make?
fixating on a mistake
losing your cool
gossipping
oversharing
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The book gives 8 ways to make sure your online communication is professional. Which of the following are part of this list? Mark all that apply.
dress for the camera
pay attention
read the entire message before responding
use humor
take part in training
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of a good leader?
open to innovation
charismatic
managerial
authoritarian
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