Comm 101 Chapter 11

Making sarcastic remarks behind the scenes about customers to a coworker is a good way to build rapport with your coworker.

• true

• false

The best leaders are attentive listeners who focus on both tasks and relationships.

• true

• false

Self-disclosure is a good way to get closer to people so you should share as much as possible about yourself to your coworkers to build a strong working relationships.

• true

• false

As John and Jane stuffed envelopes at the office, Jane said, "Did you know our boss has been married five times already?" Which communication misstep did Jane just engage in?

• fixating on a mistake

• losing her cool

• gossipping

• oversharing

You are working as a cashier at a grocery store and a coworker offered to help bag the groceries. The coworker place a jug of milk on top of a carton of eggs, breaking half of the eggs in the carton. You called him an idiot and yelled at him to go help someone else who doesn't care what a screw up he is. --Which communication mistake did you just make?

• fixating on a mistake

• losing your cool

• gossipping

• oversharing

The book gives 8 ways to make sure your online communication is professional. Which of the following are part of this list? Mark all that apply.

• dress for the camera

• pay attention

• read the entire message before responding

• use humor

• take part in training

Which of the following is a characteristic of a good leader?

• open to innovation

• charismatic

• managerial

• authoritarian

A leader's style should change with the circumstances is a principle of...

• transformational leadership

• managerial grid

• situational leadership

• impoverished leadership

..... portrays leadership based on the level of emphasis place on tasks and relationships

• transformational leadership

• managerial grid

• situational leadership

• impoverished leadership

..... is defined as devotion to helping teams fulfill their full potential.

• transformational leadership

• managerial grid

• situational leadership

• impoverished leadership