Billing

What is a hit date?

• When you have an awesome date.

• The date that the debit goes off from the Customer bank account

• The date on the Invoice and Statement

• The date that the Customer signs the Contract

What is a run date?

• A person that run with you on a date

• When you run away from your date

• The date that we run the billing

• The date that we submit the mag tape to the bank

What is bill run?

• When your bill is high you run away

• When Vodacom run a bill

• When Vodacom generates the Invoice and Statement for your account

• When Vodacom are billed for running a service

When is the Bill run?

• On the 25th day of every month

• Between the 1st and the 3rd day of every month

• On the last day of the month

• It depends on the date your contract started

What is the required method of payment of a new account?

• Credit Card

• Vodabucks

• EFT

• Debit Order

You can change the Customer's payment method to...

• Cash

• Credit card

• EFT

• You cannot change it

What will happen if the Customer wants to change their current debit order date from the 15th to the 25th and it is the 13th of the month?

• The debit will still go off on the 15th

• We will log a service request to Billing and Admin

• It will change but only for the next month

• Customer needs to ensure there is enough money in account on 15th

What is the penalty fee for a bounced debit order?

• Your account will be Blocked

• R100

• R50

• No penalty- only applies from the 3rd bounced debit order

Where will you find the amount that will be debited from the Customer's bank account ?

• Statement

• Invoice

• Knowledgebase

• Qnomy

Document that shows the detailed breakdown of the usage and line items payable on an individual number is a...

• Contract

• Statement

• Invoice

• Device confirmation