Rate Plans BM

If you make a same-day feature change on an account, what will the customer experience on their bill?

• Prorated charges for all old and new features

• Prorated charges for old and new features, with some exceptions

• Prorated charges for all new features

The high number of scam calls that Matthew receives is irritating. Matthew is asking if there is a service that will help stop these.

What feature(s) could you recommend for Matthew?

• Scam ID

• Content Blocking

• Scam Block

• Web Guard

• Scam Shield Premium

Liz is a customer with two lines on a Simple Choice plan. She contacts you because she has heard about free Netflix from a friend and wants to add the 2-screen subscription.

Which rate plan would you recommend to her?

• Magenta Voice or Magenta MAX

• Keep the plan and add the MAXUp add-on

• Keep her plan and add Netflix to the account

Erica has the T-Mobile Essentials plan. She wants to add Mobile without Borders for her upcoming trip to Canada.

How would you help her?

• Inform her of the cost of Mobile without borders and add the appropriate SOC.

• Inform her that Mobile without borders is already part of her plan

• Inform her that Mobile without borders is not available on her plan.

You have just submitted a port-in request.

Where would you click in Grand Central to check the request was submitted correctly?

• The Number Details Tool from tools

• The DIGITS button from the home page

• The Software category from the home page

Where can you find the Resume button in DASH?

• DASH doesn't have a Resume button.

• The button is on the Secure Checkout page.

• On the unfinished order.

Rafe provided a credit card number to validate his account, but it received an error message.

What might you ask him in order to resolve the issue?

• "Is your card a Visa card?"

• "Is your card a prepaid card?"

• "Is it a MasterCard?"

You've reached the end of the order process and you are on the Secure Checkout page.

What's the last step you need to complete with the customer

• Double check the customer's order is correct.

• Get the customer's eSignature.

• Enter any promotional codes the customer may have.

Jamie contacts you to add a new line.

What do you need to do from the Loc field in Samson?

• Confirm the billing address.

• Enter the e911 address.

• Set up the customer's location.

A customer called to say she switched to T-Mobile because she has a severe medical condition and she lives in an area where her current carrier's service is sparse.

What is something you should be sure to tell her?

• "Please note that you will be unable to call 911 during the dual service period."

• "If for some reason you need to call 911 during the dual service period, stay on the line because they may not be able to call you back."

• "Remember that your 911 calls will be routed to your old carrier during the dual service period."