HPME 5 Midterm Examination

Handles the core functions of information processing for an accommodation property and is the hub for all inter-connectivity with other systems in the hotel.

(a)  

The following are features of hotel websites, except;

• quality information

• online booking capability

• maps

• none of the above

(a)   or OTA is a web-based marketplace that allows consumers to research and book travel products and services, including hotels, flights, cars, tours, cruises, activities and more, directly with travel suppliers. OTA means...

__________ is a locking device which operates by means of electric current and sometimes stand-alone with an electronic control assembly mounted directly to the lock or may be connected to an access control system

• Electronic Lock System

• Computer Reservation System

• Energy management systems

• Point of Sale System

It controls the connections of hotel telephone calls to the outside world for guests and employees

• Private branch exchanges

• Call accounting systems

• Electronic locking system

• Guest services technology

It allows the hotel to route and track calls without using the local telephone company.

• Private branch exchanges

• Call accounting systems

• Energy management systems

• Property management system

The energy management systems works as

• monitor, control and optimize energy consumption in a hotel;

• can link to ELS to determine whether a room is occupied and can automatically adjust air conditioning, lighting and heating;

• infrared body scanners and electronic bedside control panels and mobile apps

• all of the above

Gathering forecasted sales information and using it to determine pricing or room rate strategies often referred to as

(a)  

A manager who is responsible always to monitors group and non group business and informs the sales of room availability.

• Front Office Manager

• Reservation Manager

• Catering and Banquet Manager

• Housekeeping Manager

________ is a primary source of reservations for the hotel

• Sales Department

• Food and Beverage Department

• Housekeeping Department

• Front Office Department