Q1 Day 3 Recap

What is the KEY to maximizing your time throughout the day?

• Doing all the work yourself

• Working 10 hour days

• Engaging your team

True or False: Succession planning should be sales pitch of your best specialist

• True

• False

As an Agile leader, what is your end view?

• Results

• Reward

• Adaptability

• Innovation

When it comes to Degreed, Leaders should set the __________.

How many terms have we had YTD?

• 10.3

• 68%

• 38.8

• 19.5

What was the lowest scoring step on the QA form in ISC for Q1?

• Step 2 - Regulatory Compliance

• Step 4 - Positive Language

• Step 7 - Documentation

• Step 5 - Process the request

What was the lowest scoring step on the QA form in Licensed Service for Q1?

• Step 5 - FACTA

• Step 2 - Regulatory Compliance

• Step 10 - Documentation

• Step 3 - Asking for permission to call back

What was the average score for step 1 of the UL Chat QA form in Q1?

• 68%

• 76%

• 91.4%

• 82%

How many QA reviews did ISC complete in week 5?

• 6

• 59

• 73

• 25

What is our Site Attrition goal for 2021?

• 28%

• 25.5%

• 26%

• 39%