مهارات تواصل-سيناريوهات الفنادق-دَرْب

Majd : Can I help you?

B:...........

• I'd like to check-out please

• Yes, that's right

• That's correct

• Cash, please.

Majd: See you again soon we hope.

B:........

• Thank you

• No problem

• Hello

• I'd like to check-out

Majd:Would you like the porter to help you?

B:.....

• No, thanks

• Two nights please

• Yes, I'd

• No, please

Majd:Is there a lift?

B:.......

• It's over there on the right

• It's in the morning

• The stairs are over there

• It's between the reception

Majd : Would you like a twin or a double room?

B:....

• Can I have a single, please?

• No, thanks

• Can I have a room, please ?

• Yes, please

Majd : Do you have your passport and credit card ?

B:......

• Yes, here you are

• Yes, here they are

• Here you are.

• All answers are possible

Majd : I’d like to check out, please.

B:.....

• Yes, here it is.

• Here's your key card

• Certainly, have you got your key card?

• Do you have any bags?

Majd : Have you got any bags?

B:.........

• Yes, they're over there

• No, it's not mine

• Yes, please

• There's a lift

Majd : Here's your bill,Can you check the amount and enter your..... Number?

• Confirmation

• Pin

• Reservation

• Registration

Majd: Would you like to pay by credit card?

B:......

• No, cash please

• No, thanks

• Yes, just one please

• No, key card please