West_3_Samsung_Care+_Quiz

Samsung Care+ need to be activate within 3 days of IMEI activation, if purchased after 3 days & within 30 days of IMEI activation device need to be diagnosed.

• True

• False

Customer can purchase the service either from Store, Service center, online portal or Servify 360, Old Portal Discontinue

• True

• False

Rohini is an SEC explaining the Care+ pack benefits to the customer, find out which of her statement is correct about Extended Warranty Pack ?

• Covers technical or mechanical damage

• Covers front screen damage

• Covers front & back screen, liquid damage

• Covers physical damage as well as technical & mechanical failure

SEC Rahul explaining the benefits of Care+ pack, which of his statement is incorrect ?

• Samsung Care+ is complete peace of mind you don't need to worry for device protection.

• Samsung Care+ once bought & Activate can be cancelled if customer didn't like it.

• Samsung Care+ once bought & Activate can't be cancelled.

• None of these

Kavita wants to know about Care+ program & devices covered. which of the following stetement True about Care+ program(More Than One Correct)

• Care+ pack available for All Android Smartphones.

• Care+ pack available for All Samsung phones & Accessories.

• Buy Care+ with Galaxy Smartphones without diagnosis within 03 days of device activation

• Care+ is available on Galaxy Smartphones, Tablets & Watches

Rahil explained to the customer that he needs to pay one-time deductible (admin charges) to the partner when registering a claim.

• True

• False

Samsung Care+ brings the complete Smartphone protection, customer can select a package that best meets their need. Select the correct answers. (More Than One)

• Accidental Damage

• Extended Warranty

• Theft & Negligence package

• Comprehensive package

• 1 Year device return package

Which of the following is not the benefits of Screen Protection Plan ? (More Than One)

• Device theft protection in case of device lost.

• One Time Screen Replacement in one year.

• Enjoy additional 1 year service with Screen Protection plan.

• Covered for any liquid or physical damage for two years.

Sahil want to know how many times he can request for a repair under the Samsung Care+ "Extended Warranty" plan. what will you tell him ?

• Only 1 time.

• Unlimited times until the total cost does not exceed the pack cost.

• Total 2 times i.e., 1 claim per year.

• Unlimited times until the total repair cost does not exceed the device value.

When does the validity of Samsung Care+ "Accidental & Liquid Damage Protection" pack start ?

• Validity starts from the date of device purchased when bought online.

• Validity start from the date of purchased of the pack when bought online.

• Validity starts immediately after expiry of standard warranty.

• Validity starts from the date of delivery of device when bought offline.