
Collections 101
Other
1st - 12th Grade
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Second Stage in Basic Collection Cycle
Reminder Stage
Identification of Problem and Insisting Payment Stage
Remedial Stage
Collection and Obtaining Response Stage
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
DPD period of Identification Problem and Insisting Payment Stage
-5 to 0
DPD 1 to 30
DPD 31 to 60
DPD 61 and up
3.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
TRUE or FALSE:
Collection must be one of your top priorities
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When you can start reminding the client about his/her loan due date?
6 days before the due date
5 days before the due date
4 days before the due date
3 days before the due date
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A skill or tool that you can use to determine if you are already speaking with the client during the call.
Assumptive Opening
Handling Objections
Collection Skill
Reactive Opening
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
DPD period of Collection and Obtaining Response Stage
-5 to 0
DPD 1 to 30
DPD 31 to 60
DPD 61 and up
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
During the call you encountered an unverified client, what method you can use?
Greet and give self-introduction
Give company and self-introduction
Give the client account details
Answer the question, give generic response, and verify the client
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