Collections 101

Second Stage in Basic Collection Cycle

• Reminder Stage

• Identification of Problem and Insisting Payment Stage

• Remedial Stage

• Collection and Obtaining Response Stage

DPD period of Identification Problem and Insisting Payment Stage

• -5 to 0

• DPD 1 to 30

• DPD 31 to 60

• DPD 61 and up

TRUE or FALSE:

Collection must be one of your top priorities

When you can start reminding the client about his/her loan due date?

• 6 days before the due date

• 5 days before the due date

• 4 days before the due date

• 3 days before the due date

A skill or tool that you can use to determine if you are already speaking with the client during the call.

• Assumptive Opening

• Handling Objections

• Collection Skill

• Reactive Opening

DPD period of Collection and Obtaining Response Stage

• -5 to 0

• DPD 1 to 30

• DPD 31 to 60

• DPD 61 and up

During the call you encountered an unverified client, what method you can use?

• Greet and give self-introduction

• Give company and self-introduction

• Give the client account details

• Answer the question, give generic response, and verify the client

TRUE or FALSE:

The responsibility to collect is much greater than the responsibility to pay.

What are the payment channels of RFC ?

• Paymaya

• Gcash

• Cebuana

• RCBC

• Robinson Bank

The following are part of Standard Collection flow except for

• Account Details

• Assumptive Opening

• Text Message

• Agreement