KAD NTP Workshop 28 Apr 2021

Case switch shipment yang terjadi karena DHL mistake, siapakah yang harus menanggung biaya re-direction/RTO untuk shipment tersebut ?

• Customer / Account holder

• Negara origin

• Negara dimana shipment tersebut ter-hold

Media apa saja yang proper untuk menginformasikan bahwa shipment sudah disposal ?

• Telephone & Email

• Email & visit ke alamat pengiriman

• Visit ke alamat pengiriman & telephone

Berapakah value yang membutuhkan approval dari Country Manager origin/revenue holding dan management risk sebelum shipment di disposal ?

• > 1000 Euro

• > 2000 Euro

• > 3000 Euro

For missing case that cannot be located after all investigation, case can be closed after tracing advisor/Key Account obtain approval from :

• Managing Director

• Head of Operation

• Head of Customer Service or the authorized person in the Customer Service management

Following are the standard notes for Service requests-Service enquiry on GEMA :

• Duties and Taxes, Operational Capability, Clarify ISD Information, Customs Clearance Information, Export Enquiries, Import Enquiries

• Duties and Taxes, Operational Capability, Clarify ISD Information, Customs Clearance Information, Export Enquiries

• Duties and Taxes, Operational Capability, Clarify ISD Information, Export Enquiries, Import Enquiries, Pickup Services

Below is the correct checkpoint and remark should be capture on GEMA for shipment confirmed as stolen :

• CS (Closed Shipment) - Unauthorized Incident

• CS (Closed Shipment) - Stolen

• CS (Closed Shipment) - Please Contact Customer Service