Chapter 2: Global e-Business and Collaboration

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

• TRUE

• FALSE

Producing a bill of materials is a business process in which of the following functional areas?

• Research and development

• Sales and marketing

• Finance and accounting

• Manufacturing and production

Cross-functional processes are those that require input, cooperation, or coordination between the major business functions in an organization.

• TRUE

• FALSE

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

• ESS

• MIS

• DSS

• TPS

TPS is typically a major source of data for other systems.

• TRUE

• FALSE

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

• TPS

• MIS

• DSS

• CRM

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

• MIS

• DSS

• TPS

• KMS

Which level of the organization is an ESS specifically designed to serve?

• Middle management

• Senior management

• Operational

• Knowledge workers

An ESS supports which of the following?

• Decision making and administrative activities of middle managers

• Knowledge and data workers in an organization

• Long-range planning activities of senior management

• Day-to-day processes of production

Using the Internet to buy or sell goods is called:

• e-business

• an intranet

• e-commerce

• an extranet