Problem Solving

Problem Solving

9th Grade - Professional Development

21 Qs

quiz-placeholder

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Problem Solving

Problem Solving

Assessment

Quiz

Business

9th Grade - Professional Development

Practice Problem

Hard

Created by

Lorraine Moore

Used 19+ times

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Problem solving is an active resolution to a challenging situation.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The assertive customer often exaggerates the problem, so the customer-contact employee has to listen carefully and also read between the lines to gather all the facts

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The whining customer needs to be heard and know that employees care.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Aggressive customers think their needs and demands are superior to everybody else’s.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Disgusted customer is often in control.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The aggressive customer is self-focused instead of solution centered.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Always join an aggressive customer in a shouting match or try to match her aggression.

True

False

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