Front office management

The percentage of rack rate that a hotel actually receives is called as:

• Wash factor

• Achievement factor

• Booking factor

• Retention factor

A measurement of how far in advance bookings are made

• Lead time

• Booking lead time

• Cut off time

• Closed time

An analysis of the relationships among costs, revenue and sales volume, allowing one to determine the revenue required to cover all the costs:

• Cost-volume-profit analysis

• Breakeven analysis

• Revenue analysis

• Contribution analysis

A yield management availability strategy that allows reservations to be taken for a certain date as long as guest arrives before that date.

• Sell through

• Minimum length of stay

• Overbooking

• Close to arrival

The other name for marginal cost is:

• Cost per occupied room

• Fixed cost

• Contribution margin

• Forecasted revenue

The marginal cost remains the same irrespective of the room being sold or not.

• True

• False

A chart indicating the occupancy percentage needed to achieve equivalent net revenue, given different discount levels

• Occupancy grid

• Equivalent occupancy grid

• Discount grid

• Market share grid

The rate at which group business is being booked

• Group booking lead time

• Group booking pace

• Group reservation

• Group turnover

A hotel is turning away transient guest for lack of room as they are facing high demand for group business. What is this situation termed as?

• Displacement

• Group attrition

• Wash down

• Bounced reservation

In the context of revenue management, the lowest acceptable rate for a given date is called:

• Discounted rate

• Cost rate

• Hurdle rate

• Rack rate