Communicating change

Good communication skills reduce potential workplace _______.

• harmony

• compatibility

• conflict

• consistency

In handling a client who is dissatisfied with a service, the ultimate goal is to ________.

• convince the client that you are right and she is wrong

• make the client happy and willing to return for future services

• get the client out of the salon as quickly as possible

• fully satisfy the client, regardless of the cost

Effective human relations and communication skills build _______, accelerate professional growth, and promote a positive work environment.

• strong values

• professional ethics

• stimulating conversations

• lasting client relationships

a practical step fro effectively communicating in the workplace is to _________.

• be inattentive

• believe in yourself

• talk more and listen less

• react instead of responding

As you interact and communicate with coworkers, you should be honest and _________.

• oblivious

• sensitive

• frightened

• averse

The act of successfully sharing information between two people ( or groups of people) so that the information is understood is called ____________.

• direct communication

• effective communication

• strong communication

• overt communication

If you are involved with a scheduling mix-up, always remember to _________.

• be polite while arguing that you are correct

• be polite and never argue about who is correct

• be assertive and argue that you are correct

• be aggressive, but refrain from arguing