Salesforce Knowledge Check

Salesforce Knowledge Check

Professional Development

10 Qs

quiz-placeholder

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Salesforce Knowledge Check

Salesforce Knowledge Check

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Cristina Serna

Used 10+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

To which team/queue a resolved Troubleshooting Case should be assigned?

Specialist

Support

Customer Support

None of the above

2.

MULTIPLE SELECT QUESTION

10 mins • 1 pt

What fields are mandatory to use in a Case?

Tier 1 Category and Tier 2 Sub-category

Complaint Disposition

Tier 2 Subcode and Priority

Assessment Code and Type

Date when issue happened and issue made aware

3.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

What does RMA Stands For?

Real Madrid Adversary

Return Meter Authorization

Return Material Authorization

Return Malfunctioning Asset

4.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

The Potential Medical Cases should always be escalated to the HCP Queue for further review

True

False

5.

MULTIPLE SELECT QUESTION

10 mins • 1 pt

What are the Case Status options that are mandatory to use with Technical Support Cases?

Closed

New

In progress

Escalated

6.

FILL IN THE BLANK QUESTION

10 mins • 1 pt

The cases that need further investigation when the troubleshooting does not work have to be escalated to which queue?

7.

MULTIPLE CHOICE QUESTION

10 mins • 1 pt

To create an RMA, what checkbox should be selected?

Returned Sensor

RMA's

Requires RMA

All of the above

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