Salesforce Knowledge Check

Quiz
•
Business
•
Professional Development
•
Medium
Cristina Serna
Used 10+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
To which team/queue a resolved Troubleshooting Case should be assigned?
Specialist
Support
Customer Support
None of the above
2.
MULTIPLE SELECT QUESTION
10 mins • 1 pt
What fields are mandatory to use in a Case?
Tier 1 Category and Tier 2 Sub-category
Complaint Disposition
Tier 2 Subcode and Priority
Assessment Code and Type
Date when issue happened and issue made aware
3.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
What does RMA Stands For?
Real Madrid Adversary
Return Meter Authorization
Return Material Authorization
Return Malfunctioning Asset
4.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
The Potential Medical Cases should always be escalated to the HCP Queue for further review
True
False
5.
MULTIPLE SELECT QUESTION
10 mins • 1 pt
What are the Case Status options that are mandatory to use with Technical Support Cases?
Closed
New
In progress
Escalated
6.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
The cases that need further investigation when the troubleshooting does not work have to be escalated to which queue?
7.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
To create an RMA, what checkbox should be selected?
Returned Sensor
RMA's
Requires RMA
All of the above
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