To which team/queue a resolved Troubleshooting Case should be assigned?
Salesforce Knowledge Check

Quiz
•
Business
•
Professional Development
•
Medium
Cristina Serna
Used 10+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
Specialist
Support
Customer Support
None of the above
2.
MULTIPLE SELECT QUESTION
10 mins • 1 pt
What fields are mandatory to use in a Case?
Tier 1 Category and Tier 2 Sub-category
Complaint Disposition
Tier 2 Subcode and Priority
Assessment Code and Type
Date when issue happened and issue made aware
3.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
What does RMA Stands For?
Real Madrid Adversary
Return Meter Authorization
Return Material Authorization
Return Malfunctioning Asset
4.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
The Potential Medical Cases should always be escalated to the HCP Queue for further review
True
False
5.
MULTIPLE SELECT QUESTION
10 mins • 1 pt
What are the Case Status options that are mandatory to use with Technical Support Cases?
Closed
New
In progress
Escalated
6.
FILL IN THE BLANK QUESTION
10 mins • 1 pt
The cases that need further investigation when the troubleshooting does not work have to be escalated to which queue?
7.
MULTIPLE CHOICE QUESTION
10 mins • 1 pt
To create an RMA, what checkbox should be selected?
Returned Sensor
RMA's
Requires RMA
All of the above
Create a free account and access millions of resources
Similar Resources on Quizizz
9 questions
CSR2 Best Practices: Process Calibration

Quiz
•
Professional Development
10 questions
QABD-2 Quiz

Quiz
•
Professional Development
6 questions
SERBU MT

Quiz
•
Professional Development
10 questions
Complaint Handling Process

Quiz
•
Professional Development
10 questions
April MSV (KSA)

Quiz
•
Professional Development
12 questions
Exception Process

Quiz
•
Professional Development
10 questions
( BDP ) GL Set 1

Quiz
•
Professional Development
11 questions
Proceso de Anulación

Quiz
•
Professional Development
Popular Resources on Quizizz
15 questions
Character Analysis

Quiz
•
4th Grade
17 questions
Chapter 12 - Doing the Right Thing

Quiz
•
9th - 12th Grade
10 questions
American Flag

Quiz
•
1st - 2nd Grade
20 questions
Reading Comprehension

Quiz
•
5th Grade
30 questions
Linear Inequalities

Quiz
•
9th - 12th Grade
20 questions
Types of Credit

Quiz
•
9th - 12th Grade
18 questions
Full S.T.E.A.M. Ahead Summer Academy Pre-Test 24-25

Quiz
•
5th Grade
14 questions
Misplaced and Dangling Modifiers

Quiz
•
6th - 8th Grade