MGT340 CHAPTER 4

______________ is a systematic evaluation of employees’ job performance and communicating that information to the employees

• Performance art

• Performance appraisal

• Performance management system

• Performance standards

Among the benefits of performance appraisal is _____________. For example, a worker was sent to attend a 2-day course on how to properly format MS Word documents after the manager found out his formatting technique was below par.

• Encouraging quality performance by rewarding those who do well

• Providing documentation if disciplinary proceedings are needed

• Improving current performance by giving employees feedback

• Assisting in identifying training needs

_______________ should be a subset of a ______________.

• Performance art... performance appraisal

• Performance appraisal... performance management system

• Performance management system... performance appraisal

• Performance appraisal... performance standards

Among the benefits of performance appraisal is _____________. For example, a worker at a restaurant prepares better-tasting drinks after the restaurant manager conveyed the complaints received from customers stating that her drinks were too bland.

• Encouraging quality performance by rewarding those who do well

• Providing documentation if disciplinary proceedings are needed

• Improving current performance by giving employees feedback

• Assisting in identifying training needs

Dua Lipas was awarded with a 6-month bonus following her exceptional work performance last year. This award has encouraged her coworkers to work harder this year, as they aim to receive the same award. This is an example of which benefit of performance appraisal system?

• Improves current performance by giving workers feedback.

• Provides documentation if disciplinary proceedings are needed.

• Encourages quality performance by rewarding those who do well

• Assists in identifying training needs.

Which performance aspect is NOT suitable to be evaluated by the subordinates of an appraisee?

• leadership skills

• delegation skills

• communication skills

• ability to meet given deadlines

Justin Bibir possesses impressive presentation skills which can make his audience listen in awe, but he doesn't perform well in other tasks assigned to him. However, his manager rated him very high for his overall annual performance appraisal because his manager is so impressed with his presentation skills. This is an example of __________ problem in performance appraisal.

• recency effect

• contrast error

• central tendency effect

• halo effect

There are 10 people working in a department. As for their actual work performance, two of them are excellent, one is good, five are average, and the remaining two are poor. During the performance appraisal exercise, the department manager gave all of them ‘poor’ and ‘very poor’ rating. The manager is suffering from ___________ .

• leniency error

• central tendency error

• strictness error

• prejudice and stereotyping

A manager with 4 subordinates uses the _____________ method of performance appraisal, whereby he ranks his employees based on their work performance without giving any marks.

• essay technique

• forced distribution

• comparative

• trait rating scales

____________ is the most time consuming method of performance appraisal if the manager wants it to be properly done, as it needs the manager to think of the right & effective sentences to write.

• essay technique

• forced distribution

• comparative

• trait rating scales