Communication

Active listening is a system of techniques for focusing the listener, encouraging the speaker and ensuring the listener understands what the speaker has said

• True

• False

Blocks to understanding tend to occur because the listener is focused on their opinions, expertise, rather than listening to learn

• True

• False

Non-verbal messages are made up of explicit messages

• True

• False

In non-verbal communication, to have an open posture might look like

• your arms are crossed

• you're facing the speaker and arms might be comfortably resting on the chair arms

• you're slightly angled away from the speaker

• you're making eye contact with open space

"I" listening consists of the following category:

• personal referencing

• personal curiosity

• personal certainty

• all of the above

Active listening includes paraphrasing because

• It shows the speaker they are being heard and that you understand the speaker’s feelings

• active listening is exercise in English class for essay writing

• paraphrasing is allows us to repeat back exactly what the person has said

What percentage of our message is communicated non-verbally?

• 0% of our message is communicated non-verbally

• 50% of our message is communicated non-verbally

• 75% of our message is communicated non-verbally

• 100% of our message is communicated non-verbally

4 techniques we can use to actively listen are

• encouraging, restating, paraphrasing, summarizing

• eye contact, open posture, taking notes, asking questions

• recording the conversation, encouraging, summarizing, personal curiosity

• personal curiosity, personal referencing, personal interest, personal referencing

"Oh my gosh, when that happened to me, I emailed the teacher right away to tell her what happened. Did you try that yet?" This is an example of

• active listening

• gossip

• open posture

• blocks to understanding: personal certainty